Supervisor: Quality Assurance - Outbound Sales Call Centre

Company:AtripleA Recruitment and Temps
Location:Pretoria, 2000
Insurance
Job Category:
Insurance
Full time
Employment Type:Full time
Salary:30 000 - 35 000
Posted:02.12.2018

Fax your CV to 0864938929

Job Description:

Supervisor: Quality Assurance - Outbound Sales Call Centre
Sector: Insurance
Location: Pretoria
Salary: R 30 000 to R35 000 p.m  (negotiable)
 
Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
 
Position Description:
  • Implement and monitor the QA process (Internal call centres QA)
  • Conduct call assessments
  • Reporting
  • Trend Reviews
  • Coach staff for QA/Performance improvement
  • Staff training

Job Requirements:

Requirements:
  • Matric
  • Qualification in Call Centre Management
  • RE 5
  • RE 1 (advantage)
  • Recognised qualification recognised by FSB
  • 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
  • 2 Years’ Call centre Supervisory experience
Send your CV and latest pay slip to carmen@aaaa.co.za
AtripleA Recruitment and Temps
www.aaaa.co.za

Fax your CV to 0864938929


Company Info

Location:Pretoria, 2000